Where is my assembly?
Most water districts provide location information in your reminder letter or upon request, and we do rely upon this for our work especially when we haven’t visited a site before.
Do I need to be present when you test at my home?
If your assembly is outside, accessible, and can be tested any time, then no.
If the assembly is inside, scheduling is made in advance, and we try to find a date that will work for both of us.
How long does a test take?
The backflow certification(s) take approximately 30 minutes to an hour. It does require your water to be turned off for a short period of time.
How fast can a test be scheduled?
Most testing is done within a week or two of the order. Lead time can vary depending on water district deadlines, scheduling and notification needs, our current route schedule. Some water districts send notices out months in advance, we may use the additional time to group your test with others nearby. We understand that some requests reach us on the later end of things, it may help to know that due dates are usually somewhat flexible, provided you keep your water district in the loop.
Do you offer specific appointment times?
We can arrange a set date and arrival window; this service may incur an additional fee.
A necessary appointment will only be scheduled for those that require access to indoor assemblies, to strategically avoid disruption on domestic water lines serving commercial, medical, or other downstream uses for which continuous water service during certain windows is essential, to ensure that alarms for a fire line assembly can be put into test mode during our work or to arrange access to high-security outdoor areas for certain commercial, industrial, and government-operated sites.
How long will my backflow assembly last?
Like with many irrigation or plumbing system components, the backflow assembly will age and eventually need to be replaced.
What happens if my backflow assembly fails?
Occasionally the valve can be fixed on site by our technicians, but if not, we will email you a repair quote for your approval and arrange a second visit to complete the repair.
How do I pay for service?
We collect prepayment via debit or credit card. You will not be charged until the service is completed. We accept checks or cash payments at time of the service.
What happens if my valve is not accessible during the test?
If equipment isn’t ready when a technician stops by, he will most likely need to schedule a second service call, and the cost for this will be your responsibility.